International deliveries are available, by tracked mail only, to USA, Canada, Australia, New Zealand and most EU destinations.
EU customers will be required to pay customs duty and import VAT before delivery - at the rate applicable in their destination country.
|About Us Chess Direct Ltd. is a U.K. registered company (Reg. no. 02615566) trading from the U.K. |
Registered address: Chess Direct Ltd. P.O. Box 18, Mexborough. S64 9AR
Tel. +44 (0) 1709 890565
VAT registration no. GB 590 6586 05
We have been in business for over 30 years. We are dedicated to the continual improvement of both our service and this web site. If you have any suggestions or comments please email us at firstname.lastname@example.org
The terms and conditions below apply to all orders placed with us via our web site. By placing an order it is deemed that you accept these terms and conditions.
Errors & omissions excepted.
|Making A Purchase|
Just browse through our catalogue pages and click the "add to basket" button for any items that you wish to buy. After you have finished your selection, click on "Checkout" and you will be asked for the details that we need to be able to fulfill your order.
All goods sold subject to availability.
We accept credit & debit card (Visa, Visa Debit, Mastercard, Mastercard Maestro, American Express) payment. We also accept PayPal payments. You may also request an emailed pro-forma invoice if you wish to pay by UK cheque.
All prices are listed in GB Pounds. If you are shopping from outside the U.K. place your order and your credit card issuer will convert the transaction into your own currency at the exchange rate prevailing on that day. Please ask your card issuer if you want to know what that rate is.
Back-ordered items will be recorded and despatched as soon as stock is available.
On-line payments are securely processed by internationally recognised payment providers Worldpay and PayPal. Your card details are not captured by or stored on our web site.
|Shipping And Handling You will have the option of specifying a method of shipping when you reach the checkout page. Shipping costs depend upon your location, the shipping method requested and the weight of your order. |
All orders are shipped from the U.K.
All overseas orders are sent by an airmail service.
UK addresses: Standard first-class or second-class mail is not tracked. If you require tracking please use the Royal Mail Tracked 24/48 or Parcelforce delivery options.
Overseas addresses: Tracked airmail is available. Please note that, for orders despatched to non UK destinations, we cannot accept claims for loss before 25 working days from the date of despatch.
Scottish Highlands is defined as addresses with postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50 and ZE.
|Delivery Schedule We aim to despatch orders within 2 working days of receipt of your order and in any case within a maximum of 5 working days. If we are unable to supply all or part of your order within 5 working days we will notify you and give an estimated despatch date. (please see also the "Back Orders" section) "Working day" means Monday to Friday. Items ashown as "Pre-Order" are not yet published and will be despatched as soon as stock arrives.|
Parcelforce service delivers on week days (Monday-Friday) only. No deliveries are made on Saturday or Sunday.
Royal Mail Tracked 24/48 refer to the name of the services used to despatch the items, it is not a guarantee of delivery times. Your order may not be despatched on the same day as it is placed.
Air mail delivery times for overseas orders vary according to service used and courier operating schedules. Usually delivery can be expected 7-14 days from the day of despatch:
Please note that, for orders despatched to non-UK destinations, we cannot accept claims for loss before 25 working days from the date of despatch.
We will use reasonable endeavours to deliver goods to customers by the estimated delivery date. The delivery date is not guaranteed nor is it of the essence of the contract. In no circumstances will the Chess Direct Ltd. be liable to the customer for any losses, damages or charges incurred by the customer due to the late delivery of the goods.
|Back Orders If part of your order is not in stock those items immediately available will be despatched straight away and any unavailable items will be placed on back-order and supplied as soon as they become available. We will give an estimated shipping date for the back-ordered items. You will not be charged any extra for shipping if your order has to be sent in more than one delivery. |
You may cancel your order for back-ordered items at any time before we supply. If you need to do this please email us or fax or write quoting your order number. (details given in "reaching us" section) If you do not wish your order to be part shipped as described above please send a separate email stating this at the time of ordering, quoting your order number.
|Tax Charges All prices on the site are quoted in U.K. pounds sterling. They will be converted into your own currency, by your credit/debit card issuer, at the prevailing exchange rate at the time of payment. Prices are shown inclusive of Value Added Tax (VAT) at the current UK rate. The VAT inclusive price is what customers with a delivery address inside the European Union (EU) will pay. Customers outside the EU will not be charged VAT. (Please note the VAT rate on books and magazines is 0% in the U.K.) A VAT receipt will accompany your order.|
If you are ordering from outside the EU please bear in mind that customs duty or import taxes may be levied on your imported goods. Please check with your local customs office for tax rates and applicability before ordering as you are responsible for payment of import duty and taxes levied by your own government.
|Credit Card Security Payments are processed either by WorldPay, a leading provider of electronic payment processing solutions, or using PayPal, a global ecommerce payment provider. Both options offer secured online payment procedures using data encryption. Your card details are not captured by or stored on our web site.|
You may also choose to pay by UK cheque - we will email a pro-forma invoice to you after your order has been placed.
|Guarantee All goods are insured by us against loss or damage in transit to the customer. Any claim for damage in transit or for goods being defective must be made within 3 days of receipt of the goods.|
Requests for couriers to leave goods in an unsecured location will invalidate any insurance claim for loss of goods.
All goods remain the property of Chess Direct Ltd. until paid for in full. Placing an order is deemed to be acceptance of these terms. See "returns policy" for additional information.
|Reaching Us If you need to reach us, please Orders can be placed over the phone with a credit or debit card on 01709 890565 (International +44 1709 890565) Cheques and Postal Orders are accepted. Please send to Chess Direct Ltd. P.O. Box 18, Mexborough, South Yorkshire, S64 9AR, U.K.|
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please contact us through our contact us form. (Link in any web page footer on our site)
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
f. You have the option to sign-up to receive marketing emails, if you wish, at the checkout
1) Good damaged or faulty
The Customer must inspect the goods immediately upon delivery and in all cases must inform Chess Direct Ltd. in writing (including email) within 3 days of delivery of any damage, shortages or non-delivery of the goods.
Goods received damaged or faulty may be returned for replacement or refund. If a refund is requested we will also refund the cost of return postage using standard first or second class post.
Please contact us in advance for advice on best procedure.
Chess Direct Ltd.
Unit 22, Thurnscoe Business Centre
2) Goods not damaged or faulty.
You have 14 days following receipt of your order during which you may return goods. ("Cooling off period")
Any such returned goods must be in perfect condition (including any packaging, instruction manuals etc.) and unused. We will levy a 15% re-stocking fee (minimum £5.00) for returns which do not reach us in perfect condition.
The cost of both the outgoing and return postage must be met by the customer.
Refunds will be made within 14 days of us receiving the returned goods safely.
This policy does not apply to sealed software and videos (see below).
Please contact us in advance for advice on best procedure.
Chess Direct Ltd.
Unit 22, Thurnscoe Business Centre
Exception: Software, DVD Videos & Video Downloads
By law sealed software products and video DVDs may not be returned once they have been opened by the customer. This is to help prevent software/video piracy. It is your responsibility to make sure that your operating equipment is compatible with the relevant software or video DVD before purchasing and that software purchased is functionally adequate for your needs.
You cease to have the right to cancel an order for digital video content once you have downloaded the video material.
This does not affect your rights in law.
For further information in the UK you can consult "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" which can be found at http://www.legislation.gov.uk/uksi/2013/3134/contents/made
|Remittance Terms Payment must accompany on-line orders in the form of a credit or debit card payment, via WorldPay, or by using PayPal. |
We also accept cheques and postal orders in GB pounds, drawn against a UK bank account.
Schools and educational establishments who wish to be invoiced should submit an authorised purchase order by email, in writing or by email.