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Overseas deliveries (including tracked services) are taking longer than usual due to Covid-19 restrictions, Brexit delays and the large volumes of mail being handled by couriers. Please allow additional time for delivery of your order.
Limited overseas deliveries are available, with tracking only, to the EU, USA, Canada, Australia & New Zealand.
Customers in the EU may have to pay local customs duty and VAT before delivery - please check locally.

Coronavirus mail deliveries

U.K. customers

Updated February 2021

Collection of outgoing mail from us:
Royal Mail: Operating normally - outgoing customer orders are being collected from us on a daily basis (Monday to Friday).
Parcelforce: Collection of outgoing parcels is now the following day after the parcel is booked for collection. Same day collections are suspended.

Delivery to you:
Deliveries to UK addresses are taking longer than usual, due to social distancing measures in place and the increased volumes of mail being sent.

Royal Mail state that the retention period for collection or redelivery of items held at Customer Service Points has now returned to the standard 18 calendar days before items are returned to sender.

Local Customer Service Points opening hours information is available here

Please note the following changes to delivery procedure:
Royal Mail
"For all customers (including those who are self-isolating) where we need to deliver any parcel that won't fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside."

"If you are unable to come to the door at all we will issue a "Something for You" card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and relevant ID in the name of the person the item is addressed to. (Credit/debit card, Bank or building society cheque/savings book, Valid passport, Driving licence, NHS medical card, Photo ID card)"

"In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature."

"If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card."

Can customers catch coronavirus from the mail?
"Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight. From experience with other coronaviruses, we know these types of viruses don't survive long on objects, such as letters or parcels." (Information from Royal Mail)

Overseas (non-U.K.) customers

Updated February 2021

Limited overseas services are available to the EU, USA, Canada, Australia & New Zealand. Parcel deliveries (over 2kg) overseas and to the EU are temporarily suspended due to ongoing Covid & Brexit related delays at the borders.

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