Updated April 2021Collection of outgoing mail from us:Royal Mail:
Operating normally - outgoing customer orders are being collected from us on a daily basis (Monday to Friday).Parcelforce:
Collection of outgoing parcels is now the following day after the parcel is booked for collection. Same day collections from Parcelforce are not available.Delivery to you:
Deliveries to UK addresses are operating as normal. Delivery may sometimes take slightly longer than usual, due to social distancing measures in place and the increased volumes of mail being handled.
Please note the following changes to delivery procedure:Royal Mail
"For all customers (including those who are self-isolating) where we need to deliver any parcel that won't fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside."
"If you are unable to come to the door at all we will issue a "Something for You" card, advising of other ways you can arrange to get your item.
Local Customer Service Points opening hours information is available hereParcelforce:
"In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature."
"If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item.