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Coronavirus mail deliveries

U.K. customers

Updated November 2020

Collection of outgoing mail from us:
Royal Mail: Operating normally - outgoing customer orders are being collected from us on a daily basis (Monday to Friday).
Parcelforce: Collection of outgoing parcels is now the following day after the parcel is booked for collection. Same day collections are suspended.

Delivery to you:
Deliveries to UK customers are returning to normal but may take longer than usual, due to social distancing measures in place and the increased volumes of mail being sent.

Royal Mail state that the retention period for collection or redelivery of items held at Customer Service Points has now returned to the standard 18 calendar days before items are returned to sender.

Local Customer Service Points opening hours information is available here

Please note the following changes to delivery procedure:
Royal Mail
"For all customers (including those who are self-isolating) where we need to deliver any parcel that won't fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside."

"If you are unable to come to the door at all we will issue a "Something for You" card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and relevant ID in the name of the person the item is addressed to. (Credit/debit card, Bank or building society cheque/savings book, Valid passport, Driving licence, NHS medical card, Photo ID card)"

"In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature."

"If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card."

Can customers catch coronavirus from the mail?
"Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight. From experience with other coronaviruses, we know these types of viruses don't survive long on objects, such as letters or parcels." (Information from Royal Mail)

Overseas (non-U.K.) customers

Updated November 2020

Overseas (non-UK) customers Significant delays to normal delivery services and schedules are expected for many destinations. These vary on a country by country basis, depending on the restrictions in place in your country. Please check information from your own postal service.

Currently overseas shipments are restricted to EU, USA, Australia, New Zealand, Singapore, China & Hong Kong.

Airmail deliveries to many countries are not available as inbound flights have been severely restricted or internal restrictions are in place, leading to long delays. These destinations have been removed from our checkout options until services are back to normal.

We are currently unable to ship to Canada because of severe delays due to the on-going impact of COVID-19 on mail services. We will resume shipping as soon as the situation allows.

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